Terms and Conditions

Terms and Conditions

CONTENTS

CLAUSE

  1. These terms…………………………………………………………………….. 1
  2. Information about us and how to contact us……………….. 1
  3. Our contract with you…………………………………………………….. 1
  4. Our products……………………………………………………………………. 2
  5. Your rights to make changes………………………………………….. 2
  6. Our rights to make changes…………………………………………… 2
  7. Providing the products……………………………………………………. 3
  8. Your rights to end the contract………………………………………. 5
  9. How to end the contract with us (including if you have changed your mind)……………………………….. 6
  10. Our rights to end the contract……………………………………………… 8
  11. If there is a poblem with the product………………………………….. 9
  12. Price and payment………………………………………………………………… 10
  13. Our responsibility for loss or damage suffered by you……… 11
  14. How we may use your personal information……………………… 11
  15. Other important terms………………………………………………………….. 11

SCHEDULE

Schedule 1       Model Cancellation Form………………………………… 13

 

Our terms

1.                   These terms

  • What these terms cover. These are the terms and conditions on which we supply products to
  • Why you should read them. Please read these terms carefully before you submit your order to These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss this.

2.                   Information about us and how to contact us

  • Who we are. We are MDF Doors Limited, a company registered in England and Wales, operating under the trading name of New Replacement Kitchen Our company registration number is 13281677 and our registered office is at 9 Croft Butts Lane, Freckleton, Preston, Lancashire, PR4 1RB.
  • How to contact us. You can contact us by telephoning our customer service team at 07724535179 or by writing to us at newreplacementkitchendoors@gmail.com.
  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your
  • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.                   Our contract with you

  • How we will accept your order. Our acceptance of your order will take place when you have paid the full amount for it and we email you a confirmation email to accept it, at which point a contract will come into existence between you and
  • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have
  • If an item is out of stock. If one or more items that form part of your order are out of stock we will use all reasonable endeavours to ensure that if an item is out of stock, our website will indicate However, in a circumstance that this isn’t possible, a member of our team will use their best endeavours contact you within two working days to offer a reasonable alternative which may be a change in colour, a refund or a date in which that particular item is restocked.
  • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your
  • We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the

4.                   Our products

  • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Also, we have made every effort to be as accurate as possible, but because our products are made with natural materials, all sizes, weights, capacities, dimensions and measurements indicated on our website may reasonably differ.
  • Product packaging may vary. The packaging of the product may vary from that shown in images on our
  • Bare MDF Range. all raw MDF doors should be stored flat and level. All doors must be stored in the installation location for at least 48hrs to allow for acclimatization.

5.                   Your rights to make changes

  • If you wish to make a change to the product you have ordered, please contact us as soon as We will let you know if the change is possible, we will at our discretion charge a small fee and hold the right to refuse any changes that are considered to be unreasonable. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8– Your rights to end the contract).

6.                   Our rights to make changes

 

  • Minor changes to the products. We may change the product:
    • to reflect changes in relevant laws and regulatory requirements and
    • to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the
  • More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we reserve the absolute right to make reasonable changes to these terms or to products, but if we do so we will notify you whenever reasonable to do so and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7.                   Providing the products

 

  • Delivery costs. The costs of delivery will be as displayed to you on our website and delivery is only available within the United
    • Deliveries placed outside the U.K. New Replacement Kitchen Doors operates only within the region of the United Kingdom, any orders placed outside of this region will incur a 2% administration fee to reflect the cost of cancellation.
  • When we will provide the products. During the order process we will let you know when we will provide the products to you through our confirmation email or at our earliest possible
    • Goods will be delivered to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order and we will contact you with an estimated date of delivery.
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not
  • Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 07:30 to 20:00 on weekdays (excluding public holidays), and 09:00 to 15:00 on
  • If you are not present when the product is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot if possible.
  • If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 2 will apply.
  • Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
    • we have refused to deliver the goods;
    • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • you told us before we accepted your order that delivery within the delivery deadline was
  • Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
  • Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7 or clause 7.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. You warrant to indemnify us against any losses suffered by your business in connection with late delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us. You will pay the costs of delivery. Please call customer services on 07724535179 or email us at newreplacementkitchendoors@gmail.com.
  • When you own goods. You own a product which is goods once we have received payment in full and have received an email to confirm your
  • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from
    • After you become responsible for the When the goods become your responsibility, New Replacement Kitchen Doors suggests that all goods are to be transported with due care and consideration to ensure that they are not damaged. This is also inclusive of the storage of the goods especially doors, which we recommend are stored flat, raised off the grounds and in a cool, dry environment.
    • New Replacement Kitchen Doors will not accept responsibility of goods after they are handed over to you. This refers only to goods that have an indication of any incorrect handling or storage by yourselves.
  • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
    • deal with technical problems or make minor technical changes;
    • update the product to reflect changes in relevant laws and regulatory requirements;
    • if we have any reason to believe that the goods will be used for illegal or fraudulent purposes;
    • make changes to the product as requested by you or notified by us to you (see clause 6).
  • Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for any reasons beyond our control, we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 2 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the
  • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 4) and you still do not make payment within 5 working days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).

8.                   Your rights to end the contract

  • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
    • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

(b)           If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

  • If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d)           In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.5.

  • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to The reasons are:
    • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
    • we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
  • there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 months ; or
  • you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7).
  • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Please note that refunds can only be processed through.
  • How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
    • Have you bought goods (for example, a door)?, if so you have a day after the day you (or someone you nominate) receives the goods, unless:
      • Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
      • Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the
  • Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.

9.                   How to end the contract with us (including if you have changed your mind)

  • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
  • Phone or email. Call customer services on 07724535179 or email us at newreplacementkitchendoors@gmail.com. Please provide your name, home address, details of the order and, where available, your phone number and email
  • By post and post it to us at the address on the Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
  • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at 9 Croft Butts Lane, Freckleton, PR4 1RB. It is the buyer’s responsibility to return the product(s) bought. They remain responsible until the items are returned and received by us. You will receive confirmation via email when the goods have been received by We bare no responsibility of goods that have been damaged by negligent packaging by yourself when returning goods. Please call customer services on 07724535179 or email us at newreplacementkitchendoors@gmail.com to ensure we are aware and able to process the return. We do not offer label printing services for the returns; it is the responsibility of the buyer to print the return label. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
  • When we will pay the costs of return. We will pay the costs of return:
    • if the products are faulty or misdescribed;
    • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
    • In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
  • What we charge for collection. We do not collect products, all returned items must be posted to us at 9 Croft Butts Lane, Freckleton, PR4 1RB. It is the buyer’s responsibility to return the product(s) bought. They remain responsible until the items are returned and received by us. You will receive confirmation via email when the goods have been received by us. We bare no responsibility of goods that have been damaged by negligent packaging by yourself when returning Please call customer services on 07724535179 or email us at newreplacementkitchendoors@gmail.com to ensure we are aware and able to process the return.
  • How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described
  • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a See our Returns page for information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we For example, if we offer delivery of a product within 5-10 days at one cost but you choose to have the product delivered within 20-25 days at a different cost, then we will only refund what you would have paid for the cheaper delivery option.
  • When your refund will be made. We will make any refunds due to you as soon as If you are exercising your right to change your mind then:
    • If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to For information about how to return a product to us, see clause 9.2.
    • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10.               Our rights to end the contract

  • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
    • you do not make any payment to us when it is due, and you still do not make payment within 5 working days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your address, name or any other reasonably required contact information;
    • you do not, within a reasonable time, allow us to deliver the products to you; and
    • you do not, within a reasonable time, allow us access to your premises to supply the
  • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have notprovided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  • We may withdraw the product. We may write to you to let you know that we are going to stop providing the We will let you know at least 2 weeks in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11.               If there is a problem with the product

  • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07724535179 or write to us at newreplacementkitchendoors@gmail.com and 9 Croft Butts Lane, Freckleton, Lancashire, PR4
  • Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Nothing in these terms will affect your legal rights.
  • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us and you will pay the costs of postage. They remain your responsibility until the items are returned and received by us. You will receive confirmation via email when the goods have been received by We bare no responsibility of goods that have been damaged by negligent packaging by yourself when returning goods. Please our call customer services on 07724535179 or email us at newreplacementkitchendoors@gmail.com to ensure we are aware and able to process the return. We do not offer label printing services. It is the responsibility of the customer to arrange the printing of the return label.

12.               Price and payment

  • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
  • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes
  • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
  • When you must pay and how you must pay. We accept payment with debit and credit cards. When you must pay depends on what product you are buying:
    • For goods, you must pay for the products before we dispatch We will not charge your credit or debit card until we dispatch the products to you.
  • We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after You must pay us interest together with any overdue amount.
  • What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due

13.               Our responsibility for loss or damage suffered by you

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 2 and for defective products under the Consumer Protection Act 1987
  • When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the
  • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business

14.               How we may use your personal information

  • How we may use your personal information. We will only use your personal information as set out in our PRIVACY POLICY.

15.               Other important terms

  • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do If you are unhappy with the transfer you may contact us to end the contract within one week of us telling you about it and we will refund you any payments you have made in advance for products not provided].
  • You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if it is not reasonable for us to do
  • Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
  • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
  • Doors which have been drilled for hinges, by ourselves or by you the customer are not returnable. 

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Last updated: 18 / 11 / 2022